Saturday, September 3, 2016
A study out of Columbia University suggests that Walmart deliberately runs much better stores in white neighborhoods than in minority neighborhoods
The study found that stores in lower-income neighborhoods have considerably lower customer service ratings than those in wealthier ones. More specifically, the higher the percentage of black or Latino residents in an area, the lower the Walmart rating. The authors analyzed Yelp reviews of 2,840 stores and found that those in predominantly black areas tend to be rated with words like "nasty," "terrible," and "unorganized," while those in white areas tend to be described as "friendly," "clean," and "pleasant."